Dispatch Night Router (Richmond)

Full-Time | Richmond, VA

Salary: $18-20/hr

Job Description:

The Dispatch Router works the night shift (3:00 PM – 11:59 PM) and is responsible for coordinating, planning, and overseeing Delivery Truck Driver routing for Emerald Isle Foods.


  • Create and build routes using Roadnet and MobileCast Programs
  • Work with the Transportation Department, Shipping Department, and Sales Department and interdepartmentally to manage supply chain logistics, including routing and truck utilization strategies to create greater efficiencies.
  • Handle internal challenges and elevated external client complaints and strive to find pro-active ways to reduce them
  • Distribute the dispatch routing and all related information to the designated department representative in an accurate and timely manner
  • Anticipates and determines causes of delays in deliveries and takes appropriate action to meet shipping schedules.



  • High School diploma, equivalency degree, or related experience

Knowledge & Experience:

  • 3 years management / supervisory experience
  • 3 years using Roadnet and Mobilecast software programs
  • Prior experience working in a wholesale produce distribution and / or routing environment
  • Experience in fleet dispatching and routing internal fleet
  • Proficient in computer use with emphasis on Microsoft Word and Excel
  • Valid driver’s license; dispatch, routing and/or driving experience is a strong plus
  • Thorough understanding of all aspects of fleet management and operations procedures

Skills and Abilities:

  • Able to work in a fast paced, multi-tasked environment
  • Able to look at challenges and create long term solutions
  • Ability to respond to common inquiries from staff, and others
  • Ability to collect data, establish facts and draw valid conclusions
  • Ability to deal with abstract and concrete information
  • Ability to make decisions in a timely manner, utilizing input from others as appropriate
  • Ability to establish and maintain effective working relationships
  • Ability to resolve conflicts
  • Ability to speak clearly and concisely both in oral and written communication

Working Conditions/Job Environment 

Degree of physical demands usually associated with this position:

  • Light to medium
  • Sitting 90% of the time
  • Standing 5% of the time
  • Warehouse work 5% of the time
  • Occasional lifting of supplies and materials

Environmental conditions (physical surroundings and hazards) usually associated with this position:

  • Shared office space in high-traffic area
  • Will experience periodic interruptions from department managers and other co-workers pertaining to routing and shipping matters
  • Will experience high volume of incoming and outgoing calls pertaining to routing and shipping matters